Return & Refund Policy

Returns

1.1 Eligibility

You are eligible for a return if:

•        CGM product is defective or damaged upon delivery
•        CGM product is not the same as described on our website
•        You received the wrong product(s)

1.2 Return Procedure

To initiate a return, please:

•        Contact our Customer Support team by writing an email or call us on 877 373 9600 within 14-days from the date of purchase to report defects or problems and requesting an RMA
•      The order number will be specified with a detailed problem description, and supporting evidence (photos, videos, etc. If applicable) will be attached.
•       Wait for our Customer Support team to review your request and provide further instructions.
•       Once your return is approved, we will send you a pre-paid return shipping label and instructions for returning the CGM device.

1.3 Conditions for Return

Refund for CGM Monitor is only allowed in the event of:

• Products must be unused, unopened and in their original packaging.
• Is returned with all accessories, manuals, and any other item that came with the monitor

1.4 Items not to be Returned

The following is a list of things that shall not be returned, and these are as follows,

• CGM products Used/damaged after delivery
• Monitors with no accompanied accessories, manuals, or if some part of their original packing is missing
• If it is marked as non-returnable or final sale on our website.

1.5 Return Shipping Costs

For returns with a defect, damage, or error, we will be responsible for the shipping costs. If other returns do not result from the above-stated reasons, you will pay for the return shipping charges.

Refunds

2.1 Refund Process

Refunds/Returns will be processed once the returned CGM product has been received and the condition has been inspected.

Note:

• We have a 14-day return policy, which means you have 14-days after receiving your item to request a return.

• Refunds shall only be made using the original payment method used during the purchase

• The refund shall be made within 5 business days after receipt of the CGM product that is returned.

• Additional time might be required depending on your payment provider’s policy for appearing in your account.

2.2 Non-refundable Items

The following shall be non-refundable items:

• Items such as gift cards or vouchers

• Services already rendered.

• Order Fulfilment

Order Fulfilment Policy

3.1 Order Processing

We fulfil and dispatch orders as soon as possible. Orders are usually dispatched within 5 working days from the date they are placed unless this causes undue hardship due to circumstances beyond our control or due to products being out of stock.

3.2 Shipment Confirmation and Tracking

Orders are shipped from our Richardson, TX, location via USPS. Once an order has shipped, you will receive a shipment confirmation email with a tracking number. Please use this number to track your delivery status.

3.3 Delayed or Undelivered Orders

If your order takes longer than expected to reach you or if there is any problem with the delivery, please immediately contact our Customer Support. We will look into this issue and work towards a satisfactory resolution that might require re-shipment or a refund.

Contact Information:

For any questions or concerns about this Return, Refund, and Order Fulfillment Policy of CGM monitors, please feel free to get in touch with our Customer Support team at:

Email: hello@cgmmonitors.com 

Phone: (877) 373-9600 

When contacting us, please provide your order number and relevant information.

Note: This Return, Refund, and Order Fulfillment Policy may be modified at any time without notice. You are hereby advised to review the same occasionally and note any modifications or updates.

By ordering from cgmmonitors.com, you hereby acknowledge that you have read, understood, and accepted this Return, Refund, and Order Fulfillment Policy.